HOW MUCH DOES SHIPPING COST?
All orders over $35 are opted in for free shipping, which helps a ton since dates are better in bulk 😉 If you’re not that big of a date fan just yet, there will be a standard shipping charge of $4.95 no matter where you are in the US 🇺🇲
HOW ARE MY DATES BEING SHIPPED?
Our dates are sent by the United States Postal Service (USPS) if you ordered through joolies.com. In case you do not receive USPS at your home, you can also order from our Amazon shop or on Thrive Market 🌿
WHEN SHOULD I EXPECT MY ORDER?
Most orders arrive within 3-5 business days!
However, due to the state of the world, many orders have been delayed due to the influxes of online purchases on Amazon and other sellers. We appreciate your patience during these stressful and uncertain times. If you experience a lengthy wait on your dates, please send us an email [email protected] 📩
WHO DELIVERS JOOLIES? WHY DID MY JOOLIES COME IN AN AMAZON BOX?
Since Joolies is a (growing) small biz, we need a bit of help fulfilling our orders and use the power of Amazon to get you your dates! So, this is why your dates may come in an Amazon box. Fulfilling our orders through Amazon ensures your dates arrive promptly and efficiently ✌
If this isn’t your jam, you can always purchase our dates in a store near you. Find us here: https://joolies.com/pages/find-us 📍
IT SAYS IT’S BEEN DELIVERED BUT I DON’T SEE IT?
How frustrating! Not to worry though, there is a solution for you:
If you ordered through Amazon, contact them here ✔
If you ordered through our online store, contact USPS here 📦
If these options don’t float your boat or if you have any other concerns, please email us at [email protected]
DO WE SHIP INTERNATIONALLY?
As of right now, Joolies is only able to ship to addresses within the United States, but hopefully this will be on our horizon soon 🌏
HOW CAN I RETURN MY DATES OR SYRUP?Since all of our dates are considered food products, we are not allowed to accept returns. However, if you have any issues or concerns about your order, please reach out to us via email ([email protected]) to find a solution for you ASAP 😎